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Privacy Policy

Last updated: 19 May 2026

This Privacy Policy explains how Growth Ignition LDA, operating under the brand Growth Ignition (“Growth Ignition”, “we”, “us”, or “our”), collects, uses, stores, and protects personal data when you visit our website, contact us through our forms, or communicate with us through WhatsApp or other messaging channels connected to our Meta application.

Our website is available at www.growth-ignition.com and is a static institutional website that may include a contact request form.

This Privacy Policy also applies to our use of the Meta WhatsApp Business Platform / Cloud API for receiving, managing, and replying to WhatsApp messages.

1. Who we are

The data controller is:

For any privacy-related request, you can contact us at: privacy@growth-ignition.com

2. What personal data we collect

We may collect the following categories of personal data.

2.1 Website contact form data

When you submit a contact request through our website, we may collect:

  • your name;
  • company name;
  • email address;
  • phone number;
  • message or request details;
  • any other information you choose to include in the form.

2.2 WhatsApp and messaging data

When you contact us or one of our connected business numbers through WhatsApp, we may collect and process:

  • your WhatsApp phone number;
  • your WhatsApp profile name, if available;
  • the content of messages you send to us;
  • message timestamps;
  • delivery, read, and status events;
  • conversation history with our business;
  • attachments or media you choose to send, such as images, documents, audio, or video;
  • metadata necessary to route, process, and respond to your message.

2.3 Technical data

When you visit our website, we may collect limited technical information, such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • time and date of access;
  • referral source;
  • basic analytics and security logs.

2.4 Meta app and API data

Our Meta application may process data required to connect our business systems to the WhatsApp Business Platform, including:

  • WhatsApp Business Account ID;
  • phone number ID;
  • message IDs;
  • webhook event data;
  • message delivery and status information;
  • user phone numbers and message content where necessary to provide the messaging service.

We do not use the Meta app to request unnecessary permissions or collect unrelated personal data from Facebook, Instagram, or other Meta accounts.

3. How we use personal data

We use personal data for the following purposes:

  • to respond to contact requests submitted through our website;
  • to reply to WhatsApp messages sent to our business numbers;
  • to qualify business enquiries and understand customer needs;
  • to provide customer support;
  • to route conversations to the correct human agent when needed;
  • to operate automations that help us respond faster;
  • to maintain a history of business conversations;
  • to improve our services, workflows, and response quality;
  • to detect abuse, spam, fraud, or security issues;
  • to comply with legal, tax, regulatory, and contractual obligations.

When we use automation or AI-assisted replies, the purpose is to support customer communication, improve response times, and assist human operators. We may use automated systems to classify messages, suggest replies, or generate responses, but human takeover may be used when appropriate.

4. Use of WhatsApp Business Platform and Meta

We use the WhatsApp Business Platform / Cloud API provided by Meta to send, receive, and manage WhatsApp messages.

When you communicate with us through WhatsApp, your messages and related metadata may be processed by Meta according to the applicable WhatsApp Business terms, WhatsApp Business data processing terms, and WhatsApp privacy framework. WhatsApp Business Platform documentation explains that Meta provides Cloud API as a hosted service for businesses to send and receive WhatsApp messages at scale.

We are responsible for how we use the WhatsApp Business Platform and for providing appropriate privacy notices and obtaining any necessary permissions or consents. WhatsApp’s Business Messaging Policy states that businesses are responsible for securing the necessary notices, permissions, and consents to collect, use, and share people’s content and information.

5. Use of automation and AI tools

We may use automation tools and artificial intelligence systems to help process incoming messages and generate suggested or automated replies.

These tools may include, but are not limited to:

  • workflow automation platforms, such as n8n;
  • AI service providers, such as OpenAI;
  • hosting and database providers;
  • customer communication and CRM tools.

When using these tools, we only share the data necessary to provide the service, process the enquiry, generate a reply, route the conversation, or maintain our records.

We do not sell WhatsApp conversations or contact form submissions to third parties.

6. Legal basis for processing

Depending on the context, we process personal data based on one or more of the following legal bases:

  • Consent: when you voluntarily submit a form, contact us, or opt in to receive communication.
  • Contract or pre-contractual steps: when we process your data to respond to a business enquiry or provide requested information.
  • Legitimate interests: to operate our business, respond to enquiries, improve our services, maintain security, and manage customer communications.
  • Legal obligation: when we need to retain or disclose information to comply with applicable law.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights described below.

7. Data sharing and processors

We may share personal data with trusted service providers that help us operate our website, communication systems, automations, and business processes.

These may include:

  • Meta / WhatsApp Business Platform;
  • website hosting providers;
  • form handling tools;
  • email providers;
  • automation platforms;
  • AI service providers;
  • analytics providers;
  • CRM or customer support tools;
  • legal, accounting, or compliance advisors when necessary.

These providers are only authorised to process data as needed to provide their services to us, subject to applicable contractual and legal protections.

WhatsApp’s Business Data Processing Terms state that WhatsApp processes personal information in accordance with business instructions set out in its applicable terms.

8. International data transfers

Some of our service providers may process personal data outside your country of residence.

Where required by applicable law, we rely on appropriate safeguards for international transfers, such as:

  • adequacy decisions;
  • standard contractual clauses;
  • data processing agreements;
  • contractual and technical security measures.

9. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

  • contact form submissions: up to 24 months, unless a longer period is required for business, legal, or contractual reasons;
  • WhatsApp conversation history: up to 24 months, unless needed for customer support, legal, compliance, or contractual reasons;
  • technical logs: usually up to 12 months;
  • accounting, contractual, or legal records: for the period required by applicable law.

We may delete or anonymise data earlier when it is no longer needed.

10. Data deletion instructions for Meta app users

If you have interacted with Growth Ignition through WhatsApp, our website, or any Meta-connected service, you may request deletion of your personal data.

To request deletion, email us at: growth@growth-ignition.com

Please include:

  • your name;
  • the phone number or email address used to contact us;
  • the channel you used, for example WhatsApp or website form;
  • a clear request to delete your data.

We will verify your request and delete or anonymise the relevant personal data unless we are legally required or permitted to retain it.

This section can also be used as the Data Deletion Instructions for our Meta app.

11. Your rights

Depending on your location and applicable law, you may have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate data;
  • request deletion of your data;
  • object to certain processing;
  • restrict processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a data protection authority.

To exercise your rights, contact us at: growth@growth-ignition.com

We may need to verify your identity before fulfilling your request.

12. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include:

  • access controls;
  • secure authentication;
  • encrypted connections;
  • limited access to business systems;
  • logging and monitoring;
  • role-based access where available;
  • secure handling of API tokens and credentials.

However, no online system is completely secure, and we cannot guarantee absolute security.

13. Cookies and analytics

Our website may use cookies or similar technologies for basic functionality, analytics, performance monitoring, or security.

If we use analytics tools, they may collect information such as:

  • pages visited;
  • device type;
  • browser;
  • approximate location;
  • referral source;
  • time spent on pages.

Where required, we will ask for consent before using non-essential cookies.

14. Marketing communications

We may contact you about our services if:

  • you requested information from us;
  • you submitted a contact form;
  • you are an existing or potential business contact;
  • you gave permission to receive communications;
  • we have another lawful basis to contact you.

You can opt out of marketing communications at any time by contacting us at: growth@growth-ignition.com

For WhatsApp messages, you may also reply with a request such as: “Stop”, “Unsubscribe”, or “Remove me”.

15. Children’s privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, contact us at: growth@growth-ignition.com

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Last updated” date at the top of this page.

If changes are significant, we may provide additional notice where appropriate.

17. Contact

For questions about this Privacy Policy or how we process personal data, contact us at:

GROWTH IGNITION, LDA
Email: growth@growth-ignition.com
Website: https://growth-ignition.com